Frequently asked questions
Browse guidance about quotations, policy documents, claims, payments and policy verification.
Products
How do I choose between Life and General Insurance?
Life products focus on people, families, savings and benefit arrangements. General Insurance protects assets, liabilities and business risks. An adviser can confirm the suitable cover and terms.
Quotes
Does requesting a quote create insurance cover?
No. A quote request starts an assessment. Cover begins only after GNI confirms acceptance, required information and payment under the applicable terms.
Claims
What should I do immediately after an incident?
Protect people first, reduce further loss where safe, notify the appropriate authority when required, preserve evidence and inform GNI as soon as possible.
How can I track a claim?
Use your claim reference through My GNI or contact the claims team. Production portal tracking will activate after the core claims connection is approved.
Policies
How can I verify a motor policy?
Use the Verify a Policy journey, which directs motor verification to the official NAICOM service. Direct API verification requires regulator authorisation.
Portal
What will My GNI provide?
The portal is designed for policy summaries, claim tracking, documents, payments, beneficiary servicing and support requests. Transactional features activate in controlled stages.